Technical Support Engineer
Employment Type: Full-time | Location: Indonesia
Mô tả Công việc
Hydra X cung cấp các giải pháp đạt chuẩn doanh nghiệp và tuân thủ quy định nhằm chuẩn bị cho khách hàng tổ chức bước vào tương lai của tài chính. Chúng tôi hướng tới việc thu hẹp khoảng cách chuyển đổi sang hệ sinh thái thị trường vốn được token hóa bằng cách cung cấp các giải pháp không phụ thuộc loại tài sản, cho phép khả năng tương tác giữa tài sản truyền thống và tài sản số. Khách hàng của chúng tôi bao gồm các sàn giao dịch, ngân hàng, công ty môi giới và các tổ chức tài chính khác.
We are currently embarking on a significant growth plan to expand our business, and are looking for a highly skilled Technical Support Engineer with strong programming skills to join our dynamic team. The successful candidate will be responsible for providing technical support to our clients, including debugging and resolving software issues. They will be required to work on shifts and have a solid understanding of programming concepts.
This is an opportunity to join an entrepreneurial team, focussed on innovation and building outstanding products to support the company’s overall strategy and goals.
Trách nhiệm
- Hybrid role involving customer support and technical support
- Act as the initial point of contact for support requests and alerts, production issues and any other application-related concerns from clients
- Investigate and solve issues/outages as they occur and escalate as necessary
- Troubleshoot and perform quality analysis of the application and infrastructure
- Provide daily support to users of various computer systems including answering questions, analysing problems, and quickly forming solutions to return systems to proper operational levels
- Participate in software testing and validation processes to ensure that software products are functioning optimally
- Communicate clearly and effectively with end users and colleagues to quickly resolve issues and ensure customer satisfaction
- Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and specific dates/individuals involved
- Develop training manuals and troubleshooting procedures to help both support personnel and end users interact properly with our applications
- Perform and manage routine preventive maintenance and operational activities inclusive of service request and incident response
- Actively update, maintain and monitor application, cloud infrastructure and all aspects of computer networks
Trình độ & Yêu cầu
- A degree in Computer Science, Engineering or a related field
- At least 3 years of relevant experience in a technical support role or software development, with a strong understanding of programming concepts and hands-on coding experience
- Experience in at least one programming language such as Python/Java/Go Lang/React etc.
- Self-starter who excels in a fast-paced, high growth and dynamic environment. Possess the ability to thrive within a start-up environment. Process-oriented and passionate to build templates from scratch
- Highly motivated and proactive with strong ability to execute
- Ability to work well in a team and independently with minimal supervision
- Good oral and written skills in English, able to communicate effectively
- Experience dealing with fintech applications is preferred
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